At Rackspace Hosting, Inc., I created a centralized observability dashboard monitoring 60+ applications, giving teams real-time visibility into application health.
I automated agent deployment for .NET, PHP, and Java applications on Windows and Linux using PowerShell and Ansible (AWX), eliminating manual installation steps. I also collaborated with engineering to build customer solutions in Azure.
I developed incident runbooks and integrated critical resolution steps into alert ticket payloads to support consistent troubleshooting. I designed customer engagement processes to establish SLIs and SLOs aligned with SLA requirements.
Earlier, at Citibank N.A., I built and maintained Windows and database servers and resolved code issues behind memory leaks in a critical in-house application. I hold a Bachelor of Science in Computer Science and certifications in AWS, Azure, and Datadog.
