Kylon Jones

At Sedgwick, I automate Azure infrastructure deployments with Terraform and GitHub Actions for 10+ business-critical applications, while monitoring resource health, spend, and operational signals. My work helped reduce monthly cloud spend by 20% and secured network traffic and credentials across 15+ applications and 20+ servers.

I administer Entra ID users, groups, and RBAC for 100+ employees, support identity governance, and document resolution steps. I also bring 6+ years of technical support and infrastructure operations experience, including incident triage, ServiceNow queue management, escalation guidance, and SLA-focused troubleshooting.

I've built cloud projects including an Azure governance tracker, secure hub-and-spoke network architecture, uptime monitoring, automated backup systems, and a container image scanning and promotion pipeline. I'm Security+ and AZ-900 certified and focused on secure, observable, automated Azure environments.