Jose Salas

-Train new and existing agents on Humana health insurance plans, plan types, and enrollment periods, ensuring agents can accurately explain coverage and plan options to members.
-Deliver training on required call flow and insurance-related processes, reinforcing correct, compliant communication of insurance information to customers.
-Monitor agent performance and development, identifying performan

- Manage verification of insurance eligibility, benefits, and coverage for scheduled services (3–5 days in advance)
- Maintain accurate patient financial records, including policy details, billing information, and authorizations
- Coordinate with insurance providers, physician offices, and internal departments to ensure efficient workflow and service delivery
- Review and process documentation to

-Provide excellent customer service over the phone by assisting providers answer their claims and their member's benefits & eligibility inquiries.
-Work with confidential customer information, while treating it sensitively following HIPAA guidelines
-Aim to resolve issues on the first interaction by being proactive, patient, and understanding
-Document and update records in the required systems
-M

- Treated each patient with compassion and care, prioritizing cases based on severity.
- Effectively answered adopters questions communicating care details and educating them about concerns, treatment methods, and recovery of their pet.
- Acquired the certification of Euthanasia of Animals by The Florida Animal Control Association.
- Assisted veterinarians on the examination of animals in order to

- Effectively answered customer questions via telephone or email, communicating care details to clients while educating them about concerns, treatment methods, and recovery
- Maintained positive relationships with new and returning customers in an effort to appropriately handle their requests or concerns
- Registered and updated patient information - including consultation prices, medical records,

- Assisted veterinarians and technicians as needed - examined animals in order to determine patient’s illness, rushed patients to ICU for immediate treatment and ordered them based on the criticality of their condition
- Provided compassionate care for patients - organized examination rooms, cleaned and maintained kennels / bathing areas, fed, walked, and bathed pets boarded at the hospital