Joseph Sutherland
@josephsutherland
Operations and project management leader driving efficiency and cost-effective delivery.
United StatesWhat I'm looking for
I am an operations and project management professional with over 15 years of leadership experience across senior U.S. Army and private-sector roles. I specialize in optimizing workflows, managing multimillion-dollar budgets, and leading large cross-functional teams to deliver mission-critical outcomes.
At National Carwash Solutions I managed 50+ installation projects, implemented digital tracking systems that cut resolution time by 40%, and standardized reporting to boost client satisfaction by 20%. I consistently delivered projects on time while maintaining high quality and forecasting accuracy using NetSuite.
During my Army service I led operations impacting 700+ personnel, oversaw a $27M annual budget with 95% audit compliance, safeguarded $24M in assets, and drove readiness scores to record highs through workforce modernization and process redesign.
I bring proven skills in Procore, NetSuite, Salesforce, Lean Six Sigma principles, and advanced communication to reduce costs, improve throughput, and build resilient teams focused on measurable results.
Experience
Work history, roles, and key accomplishments
Installation Project Coordinator
National Carwash Solutions
Jan 2022 - Jan 2025 (3 years)
Designed and implemented a digital tracking system that reduced issue resolution time by 40% and ensured 90% on-time project completion across 50+ installations, improving client satisfaction by 20%.
Senior Operations Manager
United States Army
Jan 2019 - Jan 2022 (3 years)
Managed daily operations for 120 personnel and oversaw a $27M annual budget, achieving 95% audit compliance and driving a 98% operational readiness score for a 700+ member organization.
Assistant Director of Operations
United States Army
Jan 2016 - Jan 2019 (3 years)
Directed daily operations for 15 staff, improving workflow efficiency by 30% and increasing departmental output by 45% through structured performance monitoring and process improvements that reduced recurring risks by 35%.
Education
Degrees, certifications, and relevant coursework
ECExcelsior College
Bachelor of Business Administration, Management
Completed a Bachelor of Business Administration with a focus on Management in March 2022.
ECExcelsior College
Associate of Science, Liberal Arts
Completed an Associate of Science in Liberal Arts in June 2017.
DDDefense Equal Opportunity Management Institute (DEOMI)
Equal Opportunity Advisor Course, Equal Opportunity
2016 - 2016
Completed the Equal Opportunity Advisor Course in August 2016 to serve as an equal opportunity advisor in military settings.
DDDefense Equal Opportunity Management Institute (DEOMI)
DoD Mediator Course, Equal Opportunity / Mediation
2016 - 2016
Completed the DoD Mediator Course in May 2016 focused on mediation and dispute resolution within DoD contexts.
United States Army
Senior Leaders Course, Military Leadership
Completed the Senior Leaders Course in November 2009 to prepare for senior leadership and operational responsibilities.
United States Army
Advanced Leaders Course, Military Leadership
Completed the Advanced Leaders Course in July 2005 to develop intermediate leadership and management skills.
United States Army
Basic Leaders Course, Military Leadership
Completed the Basic Leaders Course in May 2000 to establish foundational leadership competencies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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