Open to opportunities

Joseph Suchi

@josephsuchi

I am an experienced client support and data-entry professional delivering CRM-driven process improvements and exceptional customer experience.

Kenya

Message

What I'm looking for

I seek a client-focused role where I can optimize CRM and support operations, improve processes, lead teams, and deliver exceptional customer experience in a collaborative, hybrid-friendly organization.

I am a versatile client support and data-entry professional with 10+ years' experience managing large-scale client support systems, CRM implementation, and process optimization across corporate and nonprofit settings. I build strong customer relationships, own and resolve issues end-to-end, run CSAT programs, analyze customer data for insights, and create self-service resources that reduce support volume and increase adoption.

I also bring facilities and project coordination experience, having led operations teams, vendor relationships, and building maintenance projects. I pride myself on empathetic service delivery, cross-functional collaboration, and training customers and teams to improve efficiency, data accuracy, and overall customer experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Support Associate

Current

PowerGen Renewable Energy EA Ltd

Nov 2017 - Present (7 years 10 months)

Served as first point of contact, owning and resolving client issues end-to-end while capturing interactions in CRM and conducting CSAT surveys to inform improvements. Implemented self-service resources and a call-tracking/telephony system that reduced repeat contacts and improved product adoption.

Client Relations CRM CSAT Customer Support Process Improvement Data Entry

Property Client Support Associate

Knight Frank

Jun 2011 - Oct 2017 (6 years 4 months)

Managed facility operations, vendor relationships, inventory, and safety compliance while coordinating renovation and maintenance projects to completion. Captured client and contractor interactions into CRM and led a multidisciplinary support team to ensure timely service delivery.

Facility Management Vendor Management CRM Project Coordination Compliance Inventory Management Team Leadership Data Entry

Customer Service Rep / Sales Executive

Kencall E.P.Z.

Sep 2008 - May 2011 (2 years 8 months)

Handled inbound customer service and sales, de-escalating conflicts and resolving issues within service levels while escalating complex cases as needed. Captured customer information in the management system and contributed to projects that improved call center operations and follow-up processes.