Brian Minsk
@brianminsk
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a motivated individual with a strong background in customer service and team collaboration. My experience spans various roles, including as a Valet Captain and Ambulatory Service Representative, where I honed my skills in communication, problem-solving, and customer satisfaction. I take pride in maintaining a pleasant demeanor and ensuring that every interaction is positive.
Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, whether it be in a restaurant kitchen or a medical office. My commitment to excellence is reflected in my attention to detail and my ability to adapt to the needs of both customers and colleagues. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and contribute to a team.
Experience
Work history, roles, and key accomplishments
Ambulatory Service Representative
UMass Memorial Medical Center
Jul 2023 - Present (2 years)
Confirmed and verified patient demographics, greeted visitors, and obtained consent signatures for treatment and billing. Collected co-pays, assessed patient needs, and scheduled appointments.
Valet Captain
Valet Park of America
Aug 2022 - Present (2 years 11 months)
Managed parking and retrieval of vehicles, handled cashier duties, and supervised coworkers. Ensured a smooth customer service experience and managed insurance claims.
Line Cook
Tavern In The Square
Aug 2021 - Present (3 years 11 months)
Responsible for closing the pantry station and ensuring food safety was a top priority. Performed prep work and utilized communication skills to ensure order accuracy.
Volunteer, Barista
Belfast Soup Kitchen
Jul 2021 - Present (4 years)
Served the less fortunate and ensured a flawless customer experience as a barista. Practiced rapport skills and built relationships with regular customers.
Retail Associate
Bed Bath and Beyond
Jul 2020 - Present (5 years)
Managed incoming packages, processed them into the system, and organized inventory. Assisted with shipping inventory to other stores and guided customers.
Student IT Support Specialist
Shrewsbury High
Sep 2019 - Present (5 years 10 months)
Provided face-to-face technical support to staff and students, documenting issues and resolutions using a ticketing system. Assessed user needs and created tutorials for the school community.
Team Member
Chick Fil A
Jun 2019 - Present (6 years 1 month)
Facilitated a quality customer experience by creating a clean dining area and making drinks. Contributed to a professional work environment and handled cashiering duties.
Floor Staff, Cashier
Old Navy
Jun 2019 - Present (6 years 1 month)
Assisted customers with shopping needs, provided information on coupons, deals, and sales, and managed cashiering operations using an online database. Maintained store cleanliness and facilitated inter-store shipping.
Education
Degrees, certifications, and relevant coursework
Worcester State University
Bachelor's Degree (in progress), General Studies
Currently enrolled at Worcester State University. Actively pursuing a bachelor's degree.
Shrewsbury High School
High School Diploma, General Studies
Completed high school coursework and earned a diploma. Focused on foundational subjects to prepare for further education.
Ironwood School
High School Diploma, General Studies
Received a high school diploma from Ironwood School. Continued academic studies to fulfill graduation requirements.
Kennebec Valley Community College
Associate's Degree (in progress), General Studies
Undertook college-level courses at Kennebec Valley Community College. Gained foundational knowledge in various subjects.
Quinsigamond Community College
Associate's Degree (in progress), General Studies
Pursued further studies at Quinsigamond Community College. Expanded academic foundation in preparation for transfer.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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