Open to opportunities

Joseph Mbugua

@josephmbugua

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Remote-ready IT professional specializing in software development, system administration, and customer support.

Kenya

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What I'm looking for

I seek a remote-friendly role combining system administration and software/ERP development with a customer-focused team, clear growth paths, and impact-driven projects.

I am a remote-ready IT professional with 3+ years of experience in software development, system administration, e-commerce technical support, and live chat/email customer support. I deliver reliable IT solutions, troubleshoot effectively, and maintain secure systems for staff and clients.

At Riset Software & Systems I developed and maintained web-based ERP systems, integrated ERP solutions with marketplaces like Shopify and Amazon, and trained 30+ clients—reducing onboarding time by 40%. At Bristar Limited I managed IT infrastructure, handled 40+ tickets weekly, and implemented access controls to protect data.

I hold a BSc in Computer Science and multiple Cisco certifications (CCNA, CyberOps). I am passionate about improving digital customer experiences through better tooling, clear documentation, and responsive remote support.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Bristar Limited

Jan 2023 - Present (3 years 5 months)

Managed and maintained IT systems and infrastructure while providing email and live chat support, resolving 40+ tickets per week and enforcing data security and access controls.

Linux System Administration Help Desk Support Data Security Troubleshooting Customer Support

Remote Support Agent

Athena

Sep 2024 - Mar 2025 (6 months)

Provided remote IT support and customer service via live chat and email, handling weekly queries over 15 hours/week and documenting issues to improve troubleshooting.

Live Chat Support Email Support Remote Support Customer Service Ticketing Documentation IT Support

Software Developer

Riset Software & Systems Ltd

Jan 2022 - Dec 2022 (11 months)

Developed and maintained web-based ERP systems and integrated them with marketplaces like Shopify and Amazon; trained 30+ clients, reducing onboarding time by 40%.