KMKelvin Makau
@kelvinmakau
ICT professional specializing in system administration and software development.
KenyaWhat I'm looking for
I am a dynamic ICT professional with hands-on experience in system administration, ERP customization, and web and mobile application development. I have implemented and supported Microsoft Dynamics NAV/Business Central and Zoho CRM, built responsive WordPress sites, integrated APIs, and delivered user training and technical support to improve operational efficiency.
I bring a strong analytical mindset, practical cybersecurity training, and a commitment to high-quality service delivery, having worked across freelance projects and roles in support, development, and ERP deployment for SMEs, SACCOs, and institutional clients.
Experience
Work history, roles, and key accomplishments
Software Developer
Freelance
May 2025 - Present (7 months)
Design and develop responsive web and mobile portals, build and customize WordPress sites, integrate payment and email APIs, and manage SEO and social media marketing to improve client online presence.
Software Developer & Support Officer
Surestep Systems and Solutions
Sep 2024 - May 2025 (8 months)
Supported and customized Microsoft Dynamics NAV/Business Central for SACCO clients, led system upgrades and testing, delivered user training, and implemented ERP integrations to improve operational efficiency.
ICT Support & Customer Relations Officer
Finnet Trust Ltd
Nov 2023 - May 2024 (6 months)
Customized Zoho CRM modules to streamline workflows, managed system maintenance and hardware support, conducted data analysis and KPI reporting, and maintained the company website via WordPress and cPanel.
System Developer Attachee
Surestep Systems and Solutions
Sep 2022 - Dec 2022 (3 months)
Trained in Microsoft Dynamics NAV and ERP deployment, and designed UX/UI prototypes for a mobile MIS project for a government agency to support user-centred requirements.
User IT Support Intern
Kenya Methodist University
Feb 2020 - Apr 2020 (2 months)
Provided user support for IT systems, printers and network devices, and assisted with computer maintenance and software installation for staff and students.
Education
Degrees, certifications, and relevant coursework
DUDaystar University
Certificate, Cybersecurity / IT
2025 - 2025
Completed a short campus-based component at Daystar Campus related to Cyberpro Academy between July 2025 and September 2025.
CKCooperative University of Kenya
Bachelor of Business and Information Technology, Business and Information Technology
2021 - 2023
Completed a Bachelor of Business and Information Technology program from March 2021 to December 2023.
AUAfrica Nazarene University
Diploma in Information Technology, Information Technology
2019 - 2020
Completed a Diploma in Information Technology between January 2019 and October 2020.
AUAfrica Nazarene University
Certificate in Information Technology, Information Technology
2018 - 2018
Completed a Certificate in Information Technology from May 2018 to December 2018.
Nakeel Boys High School
KCSE, Secondary Education
2014 - 2017
Attended secondary school and completed the Kenya Certificate of Secondary Education between February 2014 and November 2017.
Wisdom Link Academy
KCPE, Primary Education
2006 - 2013
Attended primary school and completed the Kenya Certificate of Primary Education between January 2006 and November 2013.
Availability
Location
KenyaAuthorized to work in
Job categories
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