Joseph Joy

I handle customer care at POSH SUITES HOTEL LIMITED, managing inquiries over calls and emails, resolving complaints, and building client relationships through personalized support. I also collect and document customer feedback and share reporting insights that feed service improvement and smoother customer engagement campaigns.

Before that, I supervised daily operations at AMONI APARTMENTS—monitoring reservations, preparing operational reports, supporting sales account accuracy, and analyzing market observation and customer feedback to spot opportunities. I’ve also provided administrative and sales support at EMMROSE TECHNOLOGIES through documentation, financial records, and customer communications.