Josephine Sodipo

I am a dedicated and customer-focused professional with a strong background in client relations, problem-solving, and service excellence. My experience spans various roles where I have adeptly handled inquiries, resolved issues efficiently, and ensured customer satisfaction in fast-paced environments. I am passionate about providing high-quality support while continuously improving service processes to enhance the customer experience.

In my current role as a Customer Service Representative at McDonald's, I deliver exceptional service by addressing inquiries, processing orders, and handling complaints with professionalism and empathy. I have also collaborated with team members to streamline operations, improving efficiency and service delivery. My previous experience as a Data Entry Specialist at Orchard 2000 Pharmacy allowed me to manage electronic health records while maintaining confidentiality and data integrity, further honing my attention to detail.

Throughout my career, I have consistently focused on enhancing client satisfaction and trust. At Gabriel Olusesi & Co, I resolved over 100 client financial discrepancies and led efforts to improve client service processes, reducing response times by 30%. I am committed to continuous learning and professional development, as evidenced by my MSc in Financial Management and various certifications.