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joseph fernandes

@josephfernandes1

Operations professional at Elevate K-12 who improved reporting speed and accuracy by 40% with automation and dashboards.

India

Message

At Elevate K-12, I managed program and project operations supporting school districts, schools, and class periods. I introduced AI tools, Excel automation, VBA macros, and dashboard reporting, improving reporting speed and accuracy by 40%.

Earlier, at FirstSource Solutions Ltd, I resolved customer account, billing, and plan-related queries through chat support. At Datamatics Global Services Ltd, I checked operational data and corrected issues to improve data integrity.

Experience

Work history, roles, and key accomplishments

Team Lead - Operations

Elevate K-12

Jul 2021 - Mar 2026 (4 years 8 months)

Managed programs and project operations supporting 150+ school districts, 500+ schools, and 2,000+ class periods annually. Led cross-functional teams to deliver K-12 edtech initiatives, improving platform scalability and engagement by 30%.

Microsoft Dynamics CRM Excel Power BI VBA AI Tools Cross functional Coordination Project Management Operations Management Vendor coordination KPI Monitoring Dashboard Reporting

Sr Customer Service Associate

FirstSource Solutions Ltd

Sep 2016 - Mar 2021 (4 years 6 months)

Resolved customer queries through chat support with a focus on timely, accurate, and professional service. Assisted customers with account, billing, and plan-related issues, maintaining high customer satisfaction.

Customer Service Live Chat Issue Resolution Communication Skills Customer Retention

Quality Executive

Datamatics Global Services Ltd

Nov 2014 - Jul 2016 (1 year 8 months)

Conducted quality checks on data entered by operations teams to ensure accuracy, completeness, and consistency. Identified and corrected data issues, improving data integrity and reducing errors in downstream processes.

Quality Assurance Data Analysis Data Integrity Process Improvement Confidentiality