Roxette Gail EdesanRE
Open to opportunities

Roxette Gail Edesan

@roxettegailedesan

Medical VA & Admin Asst | QA| Pharmacy Asst & Customer Service

Philippines
Message

As a specialist in Medical Virtual Assistant training, my approach emphasizes mastering medical terminology, HIPAA compliance, and specialized software utilized in healthcare settings. I prioritize developing strong communication skills essential for effective patient interactions and collaboration with healthcare professionals. With a focus on practical applications, I ensure that I am adept at appointment scheduling, medical transcription, and patient care coordination. My training program also emphasizes ongoing education to stay updated on industry advancements and ethical considerations in healthcare.

Possess a keen eye for detail and a systematic approach to evaluating processes and outcomes. Proficiency in data analysis, strong communication abilities, and a deep understanding of quality standards and methodologies, excel in identifying areas for improvement, developing effective strategies for quality enhancement, and ensuring compliance with industry regulations and contributes significantly to maintaining high standards of excellence and driving continuous improvement within your organization.
Porfolio: https://drive.google.com/file/d/12wcckzJg9xVRx7InRNjp0-TrEZsA4o23/view?usp=sharing

Experience

MC

Content Moderator

Majorel Philippines Corp.

Engaged with users in a professional and respectful manner, responded to inquiries, addressed concerns, and escalated issues as needed to uphold the platform's reputation and user experience. Monitored social media platforms, collaborated with cross-functional teams to develop and enforce moderation policies, and implemented strategies to maintain a safe and positive online community.

MP

Quality Analyst

Majorel Philippines Corp./ Teleperformance Philippines

Promoted to a Quality Analyst role, refining processes and maintaining high standards within the organization. Conducted regular quality assessments of administrative processes, analyzed data related to administrative performance, and prepared comprehensive reports to present findings to management. Collaborated with administrative staff and management to develop and implement process improvement

MC

Pharmacy Assistant

MERCURY DRUG CORP

Provided excellent customer service by greeting and assisting customers, answering inquiries about medications, prescriptions, and over-the-counter products. Assisted pharmacists in preparing and dispensing medications accurately and safely, monitored and maintained pharmacy inventory levels, and organized shelves and storage areas to ensure efficient workflow and compliance with pharmacy regulati

AP

Customer Service Representative

Alorica Philippines

Provided courteous and efficient customer support to dental insurance policyholders, addressing inquiries related to coverage, claims, benefits, and billing. Assisted customers in navigating the dental insurance claim process, educated clients on dental insurance policies, and helped them make informed decisions regarding their dental care.

Tech stack

Learn about the tools and technologies that Roxette Gail likes to use.

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