Open to opportunities

Aubrey Pilapil

@aubreypilapil

Message

Medical Virtual Assistant with expertise in healthcare administration.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my healthcare expertise and digital skills while contributing to patient care and operational efficiency.

I am a dedicated Medical Virtual Assistant with a Bachelor of Science in Business, specializing in healthcare administration and patient support. My experience includes managing end-to-end claims processing and serving as the Point of Administration Contact for assigned accounts through the Genex Portal. I pride myself on my ability to maintain a 99% accuracy rate while processing 26-36 claims daily, all while ensuring full HIPAA compliance in handling sensitive medical information.

Throughout my career, I have successfully combined my healthcare administration expertise with digital tools to streamline medical operations and enhance patient care. My previous roles have equipped me with a strong foundation in case management, client communication, and logistics coordination. I am passionate about leveraging technology to improve healthcare delivery and am continuously seeking opportunities to grow and contribute to the field.

Experience

Work history, roles, and key accomplishments

Current

Intake Specialist (Point of Contact)

Current

Shearwater Health Philippines, Inc.

Jan 2022 - Present (3 years 7 months)

Handle case management while providing guidance, advice, and solutions to team members. Process 26-36 claims daily with 99% accuracy rate and maintained zero HIPAA violations while handling sensitive patient data.

Case Management Claims Processing HIPAA)Team Coordination

Truck Scale Operator

Holcim Philippines, Inc.

Jan 2018 - Jul 2019 (1 year 6 months)

Operated truck scales, issuing weight tickets, maintaining records, and communicating with drivers and staff. Ensured accurate weight measurements and proper documentation for freight operations.

Truck Scale Operation Record keeping Freight Documentation

Sales Assistant

Holcim Philippines, Inc.

Sep 2017 - Jan 2018 (4 months)

Provided product information, answered inquiries, and assisted with purchases. Supported sales team with administrative tasks and customer service.

Product Customer Service Administrative Support Inventory Management

Logistics Assistant/Dispatcher/Planner

Holcim Philippines, Inc.

Jan 2016 - Mar 2016 (2 months)

Dispatched deliveries, coordinated customer delivery schedules, issued weighing tickets and daily inventory of the outcome withdrawals. Planned and coordinated transportation routes and schedules.

Dispatching Logistics Coordination Route Planning Inventory Management

Warehouse Support

Holcim Philippines, Inc.

Aug 2015 - Jan 2016 (5 months)

Responsible for updating the acquired Accountability Receipt for Movable Property (A.R.M.P.) of all regular employees. Ensured proper documentation and record keeping.

Documentation Record keeping Inventory Management Data Entry Administrative Support

Education

Degrees, certifications, and relevant coursework

Bukidnon State University

Bachelor of Science in Business, Business

Completed a Bachelor of Science in Business, gaining foundational knowledge in business administration and management principles. Developed skills in various aspects of business operations, preparing for roles in diverse industries.