Jose Miguel Resendiz Rodriguez
@josemiguelresendizro
Operations and risk leader scaling omnichannel growth through governance, analytics, and program execution.
What I'm looking for
I’m an Operations & Risk Management Lead who builds scalable operating models, internal controls, and data-driven decision systems that turn operational risk into commercial momentum. I partner with leadership to translate growth strategy into execution that holds up under aggressive scaling.
At RABBIT, I designed and scaled the company’s operating model (org structure, cross-functional processes, governance frameworks, and internal controls) protecting $13M+ USD in monthly revenue across business units. I also built KPI infrastructure, operational dashboards, and reporting systems that identified and mitigated $10.5M USD in annual business exposure.
I’ve led program management across 500+ retail SKUs and 100+ supplier partners, aligning teams, enforcing performance obligations, and reducing MRR churn risk while maintaining delivery and operational excellence. I also led IP monetization by registering proprietary software and trademarks, adding $2.5M USD to company assets.
Earlier, I operationalized launches and contract ecosystems at SAMSUNGELECTRONICS MÉXICO (40+ agreements, $15M+ USD in monthly value) and led contract governance and digitization at DELL TECHNOLOGIES (1,250+ legal agreements into centralized traceability). I bring a compliance-first mindset from legal and operations backgrounds, including regulatory risk strategy before PROFECO and end-to-end compliance leadership in personal-development services.
Experience
Work history, roles, and key accomplishments
Business & Compliance Ops Lead
Eatl
Jul 2024 - Present (1 year 11 months)
Owned end-to-end launch of a new business unit, designing the operating model/process architecture and internal controls that eliminated 40% of inefficiencies within 6 months. Led operations and compliance across 100+ corporate client accounts and executed GTM for four service lines, driving 50% revenue growth and 75% client base expansion.
Operations & Risk Lead
Rabbit
Feb 2022 - Present (4 years 4 months)
Designed and scaled the company operating model (org structure, cross-functional processes, governance, internal controls), protecting $13M+ USD in monthly revenue across business units. Built KPI/operational dashboards and led PMO across 500+ SKUs and 100+ suppliers, mitigating $10.5M USD annual exposure and reducing churn risk while supporting investor-ready scaling for $250M+ USD funding rounds
Business Unit & Contracts Manager
Samsung Electronics México
Jan 2021 - Jan 2022 (1 year)
Operationalized Samsung’s Mexico streaming platform launch by executing 40+ content distribution agreements, generating $15M+ USD in monthly value and structuring terms to maximize ARR and CLV. Negotiated and administered 40+ global provider agreements (e.g., Apple TV, BBC) to enforce contractual compliance and risk allocation, and secured Tokyo 2020 exclusive broadcast rights via a proprietary in
Legal Associate & Account Manager
Von Wobeser y Sierra
Oct 2018 - Dec 2020 (2 years 2 months)
Directed a portfolio of 50 corporate clients (including BMW, Nissan, Toyota), overseeing corporate governance, regulatory compliance, and due diligence across multiple jurisdictions. Engineered and negotiated contract frameworks for 20 multinational clients, delivering NDAs, MSAs, intercompany arrangements, software licensing, and procurement contracts with enforceable risk allocation.
LATAM Legal & Operations Manager
Dell Technologies
Aug 2014 - Oct 2018 (4 years 2 months)
Supported the LATAM legal integration for the Dell/EMC merger ($67B), executing regional legal integration frameworks that enabled the creation of Dell Technologies across Latin American jurisdictions. Managed end-to-end negotiation and compliance for NDAs, MSAs, SaaS, and licensing agreements, and led contract governance digitization by operationalizing 1,250+ agreements into centralized traceabi
Education
Degrees, certifications, and relevant coursework
Universidad Panamericana
Master of Laws (LLM), Law
2019 - 2021
Earned a Master’s degree (LLM equivalent) at Universidad Panamericana in Mexico City from August 2019 to June 2021.
Universidad Panamericana
Bachelor of Law, Law
2010 - 2015
Completed a Bachelor of Law at Universidad Panamericana in Mexico City from August 2010 to June 2015.
Centro de Estudios Jurídicos Miguel Carbonell
Course, Legal Technology
2019 -
Completed a Legaltech course at Centro de Estudios Jurídicos Miguel Carbonell in Mexico City from October to December 2019.
Embassy of Mexico in France
Professional Internship
2015 -
Completed a professional internship in Paris at the Embassy of Mexico in France from June to July 2015.
Universidad del Valle de México
Course, Labor Compliance
2024 -
Completed a Labor Compliance course at Universidad del Valle de México in Mexico City from November to December 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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