Aleckz Gomez
@aleckzgomez
I improve customer operations, KPI performance, and escalations across LATAM enterprise accounts.
MexicoWhat I'm looking for
At Atento for Samsung, I manage operational health and performance metrics across 32 LATAM countries, improving response times by 20% through structured action plans.
I act as an escalation point for regulatory and operational issues, coordinating legal, compliance, regional operations, and account stakeholders. I build KPI dashboards, reporting frameworks, and centralized knowledge bases that increased first-contact resolution by 15%.
Previously, I managed compliance and documentation workflows for a national political party executive committee, closing regulatory gaps and reducing operational and financial risk by 25%.
At Procyma, I led operational risk initiatives, trained a 50-person response team, maintained five risk programs, and reduced evacuation time from 15 to 5 minutes.
Experience
Work history, roles, and key accomplishments
Managed operational health and performance metrics for Samsung LATAM across 32 countries, improving response times by 20% through structured action plans. Acted as escalation point for regulatory and operational issues, coordinating with legal, compliance, and regional operations teams.
Education
Degrees, certifications, and relevant coursework
Escuela Nacional de Ciencias Biológicas / IPN
Bachelor's Degree, Environmental Systems Engineering
2016 - 2022
Bachelor's Degree in Environmental Systems Engineering from Escuela Nacional de Ciencias Biológicas / IPN.
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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