Open to opportunities

Esrom Jared Guevara Guerra

@esromjguevara

Operations & Risk Strategist driving accountability, process optimization, and financial integrity across global operations.

Mexico

Message

What I'm looking for

I seek a role where I can lead operational integrity and risk mitigation, build scalable teams, and implement zero-waste processes within a high-accountability culture.

I am an Operations & Risk Strategist with over 15 years bridging field execution and international governance, specializing in designing operational frameworks that secure financial integrity and optimize resources.

I have a proven record of mitigating operational risks through proprietary auditing models, talent architecture, and data-driven coaching—leading promotions, scaling teams, and neutralizing financial leakages in high-pressure environments.

My background in infrastructure, independent business management, and tools like Salesforce and Observe.AI enables me to deliver radical accountability, zero-waste process improvement, and resilient operational performance for global teams.

Experience

Work history, roles, and key accomplishments

Merchant Experience Partner

DoorDash Technologies

May 2025 - Aug 2025 (3 months)

Orchestrated merchant support and operational solutions across Australia and New Zealand, driving workflow optimization and mitigating financial risk for partner merchants under regional compliance requirements.

Merchant Operations Partner Relations Risk Mitigation Compliance Escalation Management Workflow Optimization Performance Monitoring

Bilingual Team Leader

Foundever

Feb 2022 - Mar 2025 (3 years 1 month)

Led and scaled customer service teams from 25 to 48 agents, instituted mentorship that promoted 37 agents and 15 new leaders, and implemented AI-driven coaching and a 4-Point Adherence Model to reduce operational and payroll risk.

Team Leadership Coaching Observe.AI Salesforce Talent Development Workforce Planning

Bilingual Customer Specialist

Ttec

Nov 2020 - Feb 2022 (1 year 3 months)

Managed high-volume omnichannel customer operations across retail, delivery apps, and betting sectors, maintaining high CSAT while identifying fraud and ensuring transaction security in real time.

Fraud Detection Customer Service CSAT Compliance

Business Manager

Independent

Nov 2016 - Nov 2020 (4 years)

Founded and managed a food service venture handling end-to-end operations, P&L responsibility, supply chain and logistics, and crisis management including high-risk security incidents to strengthen future risk controls.

P&L management Supply Chain Inventory Control Logistics Crisis Management Operations Management

Operations & Site Supervisor

SIHO

Feb 2008 - Nov 2016 (8 years 9 months)

Progressed from frontline laborer to site supervision, overseeing material forecasting, workshop and on-site teams, vendor negotiations, and project quoting to reduce waste and deliver projects on time and budget.

Site Supervision Workforce Management Cost Control Safety Compliance