At JIRO S.A.S, I managed technology infrastructure for more than 200 users and 200+ corporate devices, including physical and virtualized Windows servers.
I administered more than 190 Microsoft 365 licenses and automated internal processes with Power Automate. I also implemented a Microsoft Teams bot with AI support to resolve basic incidents and escalate others to human agents.
I improved technical support documentation and self-service manuals, worked with incident management under SLA arrangements, and participated in server virtualization. Earlier, as a Systems Technician at Vital Caribe S.A.S, I supported users and maintained technology infrastructure.
