Jose Gomez
@josegomez7
Operations leader scaling scheduling, KPI/SLA ownership, and omnichannel contact centers for high-volume teams.
United StatesWhat I'm looking for
I manage operations and people across high-volume environments, building and scaling teams from the ground up at Omnidian and Freedom Forever Solar. At Omnidian, I own SLA compliance and quality standards for a 30+ residential field service contractor network and serve as the escalation point for complex, high-impact issues.
At Freedom Forever Solar, I recruited and developed a scheduling team by authoring SOPs and workflow guides, then rolled out automated scheduling and customer communications to improve departmental efficiency by about 50%. I also own performance KPIs and run daily operational reporting in Salesforce, with omnichannel contact center support using Dialpad and Zendesk.
Experience
Work history, roles, and key accomplishments
Field Service Manager
Omnidian
Nov 2025 - Present (9 months)
Manage a network of 30+ residential field service contractor partners, owning SLA compliance, quality standards, and operational accountability.
Beverage Manager
Ricardo's Catering
May 2017 - Present (9 years 3 months)
Lead teams of 40+ beverage professionals for high-volume catering events serving 5,000+ guests.
Service Scheduling Manager
Freedom Forever Solar
Jan 2021 - Nov 2025 (4 years 10 months)
Recruited, onboarded, trained, and developed a scheduling team, driving strong performance and retention through a rapid growth phase.
Education
Degrees, certifications, and relevant coursework
Northwest Career and Technical Academy
High School Diploma, General Studies
High School Diploma from Northwest Career and Technical Academy in Las Vegas, NV.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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