Open to opportunities

Jose Garcia

@josegarcia5

Message

Executive facilities and process leader delivering cost reduction and productivity gains.

Venezuela

Message

What I'm looking for

I’m looking to lead strategic operations—facilities, processes, and service management—where I can drive ISO-aligned quality, optimize costs, and improve productivity through measurable management indicators.

I’m an experienced General Manager with an electrical engineering foundation and a Master’s in Business Management. I specialize in driving process optimization, operational efficiency, and strategic initiatives that improve productivity and key performance indicators across diverse organizations.

In my current role as General Manager at Moro S.R.L Services (Jun 2016–Present), I lead company-wide operations, overseeing human resources, finance, acquisitions, and customer service. I’ve implemented strategies that increased productivity by 20% while maintaining service standards and strengthening management indicators.

Earlier, as Director of Administrative Services at Banco Nacional de Crédito and as a series of leadership roles at BBVA Banco Provincial, I delivered measurable results—including a 15% operational cost reduction through optimized acquisition and maintenance processes, and a 25% revenue increase in the banking sector alongside cost reduction measures. I also led Quality Management initiatives under ISO 9000:2001, documenting manuals and improving operational efficiency and customer satisfaction, and managed large annual expense/investment budgets (21M, 70M+, and 28M USD) while negotiating savings exceeding 4M USD.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Moro S.R.L Services

Jun 2016 - Present (9 years 10 months)

Led overall company operations, overseeing HR, finance, acquisitions, and customer service. Implemented strategies that increased productivity by 20% while maintaining service standards and improving management indicators.

Executive Leadership Operations Management Human Resources Management Financial Management Acquisition Customer service management Process Optimization Service Delivery

Director of Administrative Services

Banco Nacional de Crédito

Sep 2012 - Jun 2016 (3 years 9 months)

Directed administrative services supporting bank operations, including facilities, acquisitions, maintenance, and compliance-related processes. Optimized acquisition and maintenance processes to reduce operational costs by 15% while preserving service quality.

Facilities Management Regulatory Compliance Service Operations

Process Organization Manager

Banco Nacional de Crédito

Aug 2008 - Sep 2012 (4 years 1 month)

Led creation and implementation of processes, regulations, and procedures, including the Quality Management Manual under ISO 9000:2001. Improved operational efficiency and service quality, strengthening customer satisfaction.

Process Design Quality Management Systems Operational Efficiency Continuous Improvement

Director of Pricing and Commissions

BBVA Banco Provincial

Feb 2007 - Aug 2008 (1 year 6 months)

Established and led strategies to increase commission revenues and product fee rates while managing significant annual budgets.

Pricing Strategy Revenue Management Budgeting Product Fees Strategic Planning Stakeholder Management

Director of General Services

BBVA Banco Provincial

Feb 2004 - Aug 2007 (3 years 6 months)

Planned and executed general services procurement and contracting, including maintenance (preventive/corrective), assets control, transport, cleaning, fumigation, and utilities-related services. Managed annual expense and investment budgets of 21 million dollars and implemented the Quality Management Manual under ISO 9000:2001.

Procurement Asset Management Budgeting

Director of Purchases

BBVA Banco Provincial

Feb 2004 - Aug 2007 (3 years 6 months)

Directed and approved purchasing, leasing, and maintenance of equipment and real estate, covering construction/renovations and a broad range of goods and services. Managed annual expense and investment budgets exceeding 70 million dollars, delivered negotiation savings exceeding 4 million USD per year, and created a supplier approval format for the organization.

Strategic Procurement Contract Negotiation Vendor Management Leasing & Maintenance Budget Management

Head of Communications Sub-unit

BBVA Banco Provincial

Jan 1991 - Aug 2004 (13 years 7 months)

Supervised telephone communications networks and equipment for the bank central office and agencies, including switchboards and Automatic Call Distributors (ACD). Developed and managed telephone projects to Venezuelan Covenin standards, created a management dashboard, and managed annual expense budgets of 28 million dollars.

ACD Traffic Engineering Budget Management