Josef Thadeus Limbaga
@josefthadeuslimbaga
Experienced Quality Assurance Analyst with a passion for customer service.
What I'm looking for
I'm Josef Thadeus Limbaga, a Quality Assurance Analyst with 10 years of experience in the BPO industry. I specialize in coaching and providing action plans to ensure service quality. Throughout my career, I have been dedicated to resolving inquiries and issues while maintaining a positive customer experience. I have worked with various accounts, including taxi services and marketing campaigns, where I have consistently delivered exceptional results.
During my time at Pac Biz Contact Center Outsourcing, I served as a Quality Assurance Analyst, overseeing accounts from the US, UK, and Canada. I ensured service quality and adherence to standards for accounts such as Pizza Hotline Canada and Carzeus. Additionally, I contributed to training and development initiatives as an Associate Trainer, enhancing team performance and customer interactions.
Prior to that, I worked as a Customer Service Representative at Qualfon Philippines, Inc., where I provided exceptional customer support and resolved inquiries and issues. I also gained experience in taxi dispatch and data entry duties at Pac Biz Contact Center Outsourcing, contributing to efficient customer service for Blue and White Taxi Minneapolis.
Experience
Engaged in strategic planning and execution of marketing campaigns, leveraging expertise in optimizing digital marketing strategies.
Quality Assurance Analyst
Pac Biz Contact Center Outsourcing
Sep 2019 - Jan 2023 (3 years 4 months)
Overseeing US, UK, and Canada Taxi Accounts, Pizza Hotline Canada, and Carzeus accounts, ensuring service quality and adherence to standards.
Associate Trainer
Pac Biz Contact Center Outsourcing
Jan 2020 - Jan 2022 (2 years)
Contributed to training and development initiatives for US, UK, and Canada Taxi Services Accounts, enhancing team performance and customer interactions.
Call taker/ Taxi Company Dispatch
Jun 2016 - Aug 2020 (4 years 2 months)
Handled taxi dispatch and data entry duties for Blue
and White Taxi Minneapolis, contributing to efficient
customer service.
Availability
Location
Authorized to work in
Salary expectations
Social media
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