I'm Josef Thadeus Limbaga, a Quality Assurance Analyst with 10 years of experience in the BPO industry. I specialize in coaching and providing action plans to ensure service quality. Throughout my career, I have been dedicated to resolving inquiries and issues while maintaining a positive customer experience. I have worked with various accounts, including taxi services and marketing campaigns, where I have consistently delivered exceptional results.
During my time at Pac Biz Contact Center Outsourcing, I served as a Quality Assurance Analyst, overseeing accounts from the US, UK, and Canada. I ensured service quality and adherence to standards for accounts such as Pizza Hotline Canada and Carzeus. Additionally, I contributed to training and development initiatives as an Associate Trainer, enhancing team performance and customer interactions.
Prior to that, I worked as a Customer Service Representative at Qualfon Philippines, Inc., where I provided exceptional customer support and resolved inquiries and issues. I also gained experience in taxi dispatch and data entry duties at Pac Biz Contact Center Outsourcing, contributing to efficient customer service for Blue and White Taxi Minneapolis.
