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Deborah Cacciapuoti

@deborahcacciapuoti

Customer operations coordinator at Confidential, coordinating daily service delivery, logistics, and external providers.

Switzerland

Message

At Confidential, I coordinate daily operations and service delivery, helping maintain continuity through planning, issue resolution, and stakeholder coordination.

At Mondo Convenienza – Arredia, I coordinated suppliers, logistics, and delivery schedules while managing customer projects from consultation through delivery and post-sale support.

At Rossopomodoro, I oversaw daily service operations, handled customer concerns, and coordinated suppliers. I also managed staff scheduling and supported onboarding and recruitment.

At Looking Glass Cocktail Club, I coordinated guest experience and operational support during events and busy service periods. At Chelsea Theatre, I contributed to event operations and supported digital campaign execution across Instagram and Facebook.

Experience

Work history, roles, and key accomplishments

Current

Operations & Executive Support Coordinator

Current

Confidential

Jan 2025 - Present (1 year 9 months)

Coordinates daily operations and service delivery in a high-responsibility environment, ensuring operational continuity through proactive planning and stakeholder coordination.

Operations Coordination Service Delivery Planning Issue Resolution Stakeholder Coordination Logistics Workflow Management

Client Operations & Project Coordinator

Mondo Convenienza – Arredia

Jan 2022 - Jan 2025 (3 years)

Coordinated suppliers, logistics, and delivery schedules, managed customer projects from consultation through post-sale support, and handled order tracking and issue resolution.

SAP Excel Supplier Coordination Logistics Project Coordination Client Communication Issue Resolution Reporting

Hospitality Operations Manager

Rossopomodoro

Jan 2021 - Jan 2024 (3 years)

Oversaw daily service operations in a high-volume environment, managed staff scheduling and onboarding, and handled customer concerns and supplier coordination.

Operations Management Staff Scheduling Onboarding Supplier Coordination Customer Service Process Improvement

Hospitality & Events Coordinator

Looking Glass Cocktail Club

Jan 2015 - Jan 2019 (4 years)

Coordinated guest experience and operational support during events and peak service periods, and managed operational follow-up and customer service quality.

Event Coordination Customer Service Operations Support Communication Skills Workflow Coordination

Digital Promotion & Event Support Coordinator

Chelsea Theatre

Jan 2017 - Jan 2018 (1 year)

Contributed to event operations in deadline-driven environments, monitored campaign engagement, and supported digital campaign execution on social media.

Event Operations Digital Marketing Social Media Campaign Coordination Instagram Facebook