Reggie Smith Chacón
@reggiesmithchacn
Risk operations analyst with strong financial reporting and stakeholder management skills.
Costa RicaWhat I'm looking for
I am a risk operations analyst with experience preparing and analyzing financial information, processing journal entries, and ensuring accurate risk portfolio reporting for senior management. I consistently follow KPIs, SLAs and operational metrics to deliver timely status updates and support cross-functional coordination.
My background includes customer service and project support roles that strengthened my communication, problem-solving and stakeholder-management abilities. I hold certifications in CAPM, Scrum Product Owner, and Six Sigma Yellow Belt, and I am proficient with MS Word, Excel, Outlook, KYC screening tools and operational ticketing systems.
Experience
Work history, roles, and key accomplishments
Risk Operation Analyst
Citi Services
Jun 2017 - Jan 2025 (7 years 7 months)
Prepared and analyzed financial information and journal entries, maintained KPI/SLA-driven operational processes, and coordinated with risk management to ensure accurate risk portfolio reporting for senior management.
Customer Service Associate
LyS Telemercadeo LMTD
Jun 2013 - Aug 2016 (3 years 2 months)
Provided general customer support, resolved inquiries promptly, and employed diagnostic questioning to diagnose and resolve issues efficiently.
Project Manager Assistant
CEMA Constructora Electromecánica y Mantenimiento
Jan 2011 - Dec 2012 (1 year 11 months)
Assisted the project manager with project coordination and administrative tasks to support execution and delivery of electromechanical maintenance projects.
Customer Service Associate
MANSAT
Jan 2005 - Dec 2010 (5 years 11 months)
Handled customer service, deposits and payouts, resolved inquiries, and executed transactions while maintaining accuracy and prompt service.
Education
Degrees, certifications, and relevant coursework
Universidad Hispanoamericana
Bachelor of Engineering, Industrial Engineering
2015 -
Pursuing Industrial Engineering studies at Universidad Hispanoamericana beginning in 2015; coursework and progress ongoing.
Instituto Jiménez
Bachillerato por Madurez, Secondary Education
Completed Bachillerato por Madurez secondary credential at Instituto Jiménez.
Availability
Location
Costa RicaAuthorized to work in
Job categories
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