Ingrid Fallas Zeledon

I am a bilingual AML/KYC Analyst with over three years of experience at Citi, specializing in global compliance standards across EMEA, NAM, LATAM, and APAC. My proven ability to support cross-functional teams in high-pressure environments has been instrumental in ensuring adherence to regulatory frameworks such as FATF and OFAC. I have a strong track record in conducting due diligence (CDD/EDD), managing escalations, and contributing to remediation initiatives that effectively reduce risk exposure.

Throughout my career, I have been recognized for my strong communication and mentoring skills, having successfully supported the onboarding and development of new hires. My commitment to excellence in customer service and operational integrity has driven me to participate in significant projects, such as a remediation initiative that improved delinquency metrics in KYC cases across multiple regions. I take pride in my ability to analyze and evaluate client profiles while maintaining effective communication between compliance, operations, and client service teams.