Open to opportunities

Rodolfo Monge

@rodolfomonge

Message

Detail-oriented KYC and compliance analyst skilled in risk detection and customer due diligence.

Costa Rica

Message

What I'm looking for

I’m seeking a compliance/KYC role (e.g., Credentialing Analyst) where I can apply risk assessment and fraud-prevention skills, work in a collaborative, process-driven environment, and grow professionally.

I am a detail-oriented compliance and KYC professional with experience in KYC, fraud prevention, customer due diligence, and case documentation. At Citi I analyzed customer documentation, conducted risk assessments, identified red flags, resolved data discrepancies, and ensured alignment with global compliance regulations and internal policies.

Previously, as a Customer Service Representative for Capital One (via Foundever), I assisted clients with billing and account inquiries, investigated fraudulent cases, processed card replacements, and maintained detailed case records while consistently meeting quality and compliance KPIs. I communicate clearly, handle sensitive data responsibly, and am seeking to contribute as a Credentialing Analyst at Experian.

Experience

Work history, roles, and key accomplishments

KYC Risk Analyst

Citi

Apr 2024 - Jul 2025 (1 year 3 months)

Analyzed customer documentation and conducted risk assessments to ensure KYC compliance, identified red flags in client profiles, and coordinated with internal teams to resolve data discrepancies and align with global compliance policies.

KYC Risk Assessment Fraud Prevention Case Management Compliance Monitoring Documentation

Customer Service Representative

Capital One

Jan 2020 - Jan 2024 (4 years)

Assisted clients with billing, payments, and account inquiries while investigating fraud cases, processing card replacements, and maintaining detailed case records to ensure audit readiness and meet quality KPIs.