At Talento Remoto, I manage e-commerce operations for the same project I began through Bamboo Works, including 500–1,000 daily orders and multichannel customer support. I handle Amazon Seller Central matters such as SAFE-T, A-to-Z claims, account performance, delivery issues, returns, and refunds.
I also coordinate urgent issues with the warehouse and support back-office logistics, catalog, and basic inventory work. By recovering items and helping prevent returns, I contributed to savings of thousands of euros.
I trained 5–10 new employees from different nationalities in Spanish and English. My work has supported customers in Spain, France, Germany, Italy, and Belgium.
I manage an Etsy store, Rosettes Satchel, where I work on on-site SEO, listing optimization, market research, sales, and customer service, mainly for customers in the United States. Earlier, at Lite Fintech – MiPapaya, I supported bilingual customers and remittance operations, reviewed KYC cases, and identified suspicious transactions that helped prevent financial losses.
