José Daniel Ramírez

I am a dedicated Customer Support Specialist with a strong background in training, executive support, and process optimization. My experience spans various roles where I have honed my skills in time management and operational organization, always with the goal of improving client satisfaction. I thrive in dynamic environments and am passionate about delivering exceptional service.

Throughout my career, I have successfully conducted client interviews, managed schedules, and maintained client data, ensuring a seamless intake process at Price Benowitz LLC. As a Customer Care Trainer at Lean BPO, I developed and delivered training programs that empowered customer service teams to excel in their roles. My commitment to customer success was further demonstrated during my time at Holafly, where I provided timely support and solutions to customer inquiries, fostering a positive experience.

In addition to my hands-on experience, I possess strong leadership qualities, having supervised teams and handled complex customer issues at Bilateral. My educational background in Foreign Languages has equipped me with the ability to communicate effectively in multiple languages, enhancing my capacity to connect with diverse clients. I am eager to leverage my skills and experience to contribute to a forward-thinking organization.