Open to opportunities

José Cícero Silva de souza

@josccerosilvadesouza

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Bilingual Technical Support Analyst with expertise in ERP systems.

Brazil

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What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

I am a bilingual Technical Support Analyst with over 4 years of experience specializing in ERP systems and tax operations. My expertise lies in handling complex tax regulations such as ICMS, PIS, and COFINS, alongside proficiency in SQL databases. I am fluent in both English and Portuguese, which allows me to effectively communicate and assist diverse teams and clients.

In my recent role as a Senior Support Analyst at Vidya Code, I provided technical support to sales representatives, resolved operational issues, and contributed to performance improvements. My previous experience at VR Software as a Mid-level Support Analyst involved tax support in ERP systems, where I ensured compliance and efficiency in tax operations. I also gained valuable experience during my internship at APS Tecnologia, where I provided Level 1/2 ERP support and troubleshooting.

Experience

Work history, roles, and key accomplishments

Senior Support Analyst

Vidya Code

Mar 2024 - May 2025 (1 year 2 months)

Provided technical support to sales representatives using ERP systems. Resolved operational issues and contributed to performance improvements. Assisted in updates and documentation related to sales force tools.

ERP Systems Troubleshooting Documentation Performance

Mid-level Support Analyst

VR Software

Jun 2021 - Mar 2024 (2 years 9 months)

Provided tax support in ERP systems, specializing in ICMS, PIS, and COFINS for Simples Nacional and Lucro Real tax regimes. Assisted with ERP support and tax system updates.

ERP Tax Operations COFINS Simples Nacional Lucro Real system updates SIMPLES NACIONAL

Technical Support Intern

APS Tecnologia

Jun 2019 - May 2021 (1 year 11 months)

Provided Level 1 and 2 ERP support, including troubleshooting and remote service. Assisted users with various technical issues.

ERP Troubleshooting

Education

Degrees, certifications, and relevant coursework

Centro Universitário dos Guararapes

Bachelor's in Computer Science, Computer Science

Completed a Bachelor's degree in Computer Science, focusing on fundamental concepts and practical applications. The curriculum covered various aspects of computing, preparing for a career in technology.

Microlins

Technical Course, Hardware and Network Maintenance

Undertook a technical course specializing in Hardware and Network Maintenance. This program provided hands-on experience and theoretical knowledge essential for maintaining computer systems and networks.