Open to opportunities

José Araújo dos Santos neto

@josarajodossantosnet

Message

Junior Data Analytics and Low-Code Automation professional.

Brazil

Message

What I'm looking for

I want a trainee/junior role using Power BI, SQL and low-code automation to improve CX, with mentorship and growth opportunities.

I am a trilingual junior analyst transitioning from Tier 1/2 technical support and global customer service into Data Analytics and Low-Code Automation, with a Systems Analysis and Development degree expected December 2025.

I have 5+ years of combined experience supporting customers and managing IT access using ServiceNow and Active Directory, and I apply low-code principles, REST API/webhook integrations, and workflow automation to improve customer journeys and reduce churn.

I am focused on Power BI, SQL, Advanced Excel, AI concepts, Python for analysis/automation, and tools like n8n; I seek trainee/junior roles where I can contribute to CX optimization and continue growing technically.

Experience

Work history, roles, and key accomplishments

Current

Omnichannel Integration Analyst

Current

Upchat

Aug 2025 - Present (5 months)

Designed and implemented low-code omnichannel (URA/IVR) flows to automate customer journeys and improve CX; executed REST API and webhook integrations handling authentication and HTTP error conditions.

Low Code Workflow Automation REST APIs Webhooks JSON Omnichannel IVR CX N8n

Service Attendant

Hospitality

Jan 2023 - Dec 2024 (1 year 11 months)

Delivered personalized multilingual customer service in English and Spanish, improving client satisfaction through effective communication and conflict resolution.

Customer Service Multilingual Communication Conflict Resolution Customer Experience Hospitality

Technical Support Analyst

Atos Brasil

Oct 2022 - Jul 2023 (9 months)

Managed 50+ weekly ServiceNow tickets and performed access management and password resets using Active Directory to maintain user productivity and security.

ServiceNow Active Directory Troubleshooting Windows Server Ticketing Customer Support

Education

Degrees, certifications, and relevant coursework

Universidade Norte do Paraná

Bachelor of Science, Systems Analysis and Development

Activities and societies: Training in Data Analytics (Power BI, SQL, AI), Automation (n8n), and CSM fundamentals.

Pursuing Systems Analysis and Development degree with expected completion in December 2025, focusing on software systems, data analysis, and automation concepts.