Seeking a remote role in Customer Success/Support with an international company, where I can apply my CRM expertise, improve client satisfaction, and grow professionally in a collaborative, ethical environment.
Looking for a job
Marko Svarcic
@markosvarcic
Customer Support & B2B Specialist | +12% CSAT, –20% resolution time | CRM tools & cybersecurity certified | Global remote ready.
PeruWhat I'm looking for
Customer Support & B2B Specialist with proven success at Concentrix (Signify), delivering measurable impact: +12% CSAT improvement and –20% resolution time through process optimization. Entrepreneurial background as restaurant founder, achieving +30% sales growth and –15% cost reduction. Skilled in CRM tools (SAP C4C, Salesforce, Sprinklr, Zendesk, Freshdesk) and certified in Information Security, Cybersecurity Awareness, and Ethical Business Conduct. EU citizen with global remote availability, combining technical expertise, customer success, and leadership versatility.
Experience
Work history, roles, and key accomplishments
Current
Triaged and classified B2B inquiries, ensuring SLA compliance within 1 hour. Managed interactions via chat, email, and phone following formal communication standards.
Delivered advanced technical support for Philips Hue and Lighting products. Diagnosed complex hardware/software integration issues and guided customers through configurations.
Handled high-volume technical support cases in a structured BPO environment. Improved CSAT scores by 12% through process audits and training initiatives.
MA
Restaurant Owner
Mahella
Feb 2023 - Feb 2024 (1 year)
Founded and managed restaurant operations, including staff coordination, supply chain, and quality control. Implemented SOPs that reduced operational costs by 15%.
Education
Degrees, certifications, and relevant coursework
IP
INTUR Peru
Professional Certification, Hospitality Management
2022 - 2022
Professional Bartender & Restaurant Manager certification from INTUR Peru in 2022.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PeruAuthorized to work in
Salary expectations
60k-110k USD
Job categories
Skills
Customer SupportB2B Customer ServiceCustomer SuccessTechnical SupportTriageEscalation ManagementSLA ManagementTechnical DiagnosticsSOP ManagementWorkflow OptimizationKPI TrackingQuality AssuranceSAP C4CSalesforceSprinklrZendeskFreshdeskMicrosoft OfficeSpanishEnglishRestaurant OperationsSupply Chain ManagementCost Control
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