EAedwin angeles
@edwinangeles
Experienced IT support specialist with a focus on user assistance.
PeruWhat I'm looking for
With over three years of experience in IT support, I have honed my skills in providing both onsite and remote assistance to users in the fishing and civil sectors. My journey began with a Bachelor's degree in Systems Engineering, which laid the foundation for my technical expertise. I have a proven track record of troubleshooting and resolving technical issues, ensuring that users can operate efficiently.
Throughout my career, I have held various roles, including IT Support Assistant and Head of IT Support, where I managed support operations for multiple locations. My experience includes working with ERP systems, managing vendor relationships, and generating reports to track equipment usage. I am passionate about technology and dedicated to delivering high-quality support to enhance user experience.
Experience
Work history, roles, and key accomplishments
IT Support Assistant
Pesquera Exalmar SAA
Jan 2023 - Present (2 years 5 months)
Currently serving as an IT Support Assistant, managing IT support across Chimbote, Chicama, and Paita plants. Provides both in-person and remote assistance to all users within the company.
Head of IT Support
JV Consultores IT EIRL
Jan 2020 - Dec 2021 (1 year 11 months)
Led IT support operations for RH Administraciones S.A. in Chimbote, providing comprehensive IT assistance across various departments. Managed procurement, payment processing, and service orders using ERP Genesys.
IT Advisor
Compunet Peru SAC
Jan 2020 - Dec 2020 (11 months)
Provided on-site IT support to COPEINCA - Chimbote users across various departments including Warehouse, Management, HR, and Accounting. Delivered remote IT support to national GYM companies.
Head of IT Support
JV Consultores IT EIRL
Jan 2018 - Dec 2019 (1 year 11 months)
Served as Head of IT Support, delivering IT support services to RH Administraciones S.A. offices in both Chimbote and Lima. Managed IT infrastructure and provided technical assistance to users.
IT Support
INPE (Instituto Nacional Penitenciario) - Santa
Jan 2019 - Dec 2019 (11 months)
Provided IT support within the facilities of INPE - SANTA. Ensured smooth operation of computer systems and resolved technical issues for staff.
Technical Advisor
Anovo Peru SAC
Jan 2014 - Dec 2018 (4 years 11 months)
Provided technical assistance for mobile phones acquired by Movistar users at Multicentro Movistar – Chimbote. Assisted customers with device setup, troubleshooting, and general inquiries.
Promoter and Sales Advisor
Ago Inversiones SRL
Jan 2011 - Dec 2014 (3 years 11 months)
Promoted and advised on sales of HP Laptops, HP All-In-One computers, and Lenovo Tablets to Movistar clients at Multicentro Movistar – Chimbote. Achieved sales targets and provided product demonstrations.
Promoter, Sales Advisor and Computer Technician
Representaciones Letsa
Jan 2009 - Dec 2011 (2 years 11 months)
Served as a sales advisor in the IT department, promoting and selling computer hardware and software. Performed maintenance, installation, and repair of computers and laptops, including LAN network installations and modem/Access Point configurations.
Promoter, Sales Advisor and Computer Technician
Telnet Del Peru SAC
Jan 2004 - Dec 2007 (3 years 11 months)
Worked as a sales advisor in the IT department, focusing on computer sales. Provided technical services including maintenance, installation, and repair of computers and laptops, along with LAN network setup and modem/Access Point configuration.
Education
Degrees, certifications, and relevant coursework
UNIVERSIDAD LOS ANGELES DE CHIMBOTE - ULADECH
Bachiller en Ingeniería de Sistemas, Ingeniería de Sistemas
Obtained a Bachelor's degree in Systems Engineering. The curriculum covered various aspects of system design, development, and management.
SENATI
Operador de Microcomputadoras, Ingeniería de Sistemas
Completed a program focused on microcomputer operations. Gained skills in graphic design, maintenance, repair, and installation of computers, and CAD design.
Availability
Location
PeruAuthorized to work in
Job categories
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