jorge rios
@jorgerios
I improve customer experiences, insurance sales, kitchen operations, and brand design.
United StatesWhat I'm looking for
I've supported Progressive customers through AFNI in bilingual customer service, helping with policies, claims, billing, technical issues, online profiles, and the Progressive application. At American Income Life–AO, I work in life and health insurance.
Previously, I managed kitchen operations and menu design at Hoppy Monk, overseeing recipes, pricing, food costs, inventory, hiring, scheduling, and staff training. I also bring insurance sales experience from Fred Loya Insurance and more than 10 years of graphic design and marketing consulting, including logo creation, flyers, ads, photo editing, and branding work for Su Casa Magazine.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
AFNI
Aug 2025 - Aug 2026 (11 months)
Provided customer support for Progressive, handling inquiries, claims, billing, and technical issues. Educated customers on coverage options and assisted with policy management and data entry.
Kitchen Manager and Chef
Hoppy Monk
Jun 2016 - Oct 2022 (6 years 4 months)
Oversaw kitchen operations, developed culinary plans, and managed menus, recipes, and food costs. Trained staff, scheduled shifts, and ensured quality and service standards.
Insurance Agent
Fred Loya Insurance
Jan 2006 - Jan 2016 (10 years)
Sold insurance policies, verified customer records, and conducted vehicle and property inspections. Achieved monthly sales goals and motivated team members.
Graphic Designer and Marketing Consultant
Su Casa Magazine
Jan 2010 - Jan 2013 (3 years)
Created logos, designed flyers and ads, and performed photo editing for customer needs.
Internship/Training Chef
Pittsburgh Culinary Institute
Jan 2005 - Dec 2005 (11 months)
Participated in chef training focused on plating development.
Key Holder
Vintage Carwash
Jan 2001 - Jan 2005 (4 years)
Managed daily operations and opened/closed the facility.
CSR-Sales
El Paso Times
Jan 1999 - Jan 2001 (2 years)
Handled customer service and sales responsibilities.
Education
Degrees, certifications, and relevant coursework
Universidad Tecmilenio
Bachelor's Degree, Graphic Design
2008 - 2012
Graduated with a degree in Graphic Design and Marketing, with coursework in animation and photo editing.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring jorge?
You can contact jorge and 90k+ other talented remote workers on Himalayas.
Message jorgeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
