Juliana Segura

I’m a Customer Support and Case Management professional who delivers reliable customer experiences in high-volume, remote environments. As a Connected Home Protection Specialist at Asurion, I assess customer needs and service eligibility, use a consultative approach to address objections, and identify sales opportunities while driving high-quality, results-driven support.

Before that, I worked as a Fraud & Customer Protection Specialist at Teleperformance, managing complex, high-priority cases and supporting dispute resolution. I analyzed cases to assess risk and determine solutions, ensuring strict policy compliance while providing clear, empathetic guidance to strengthen customer trust.

Earlier, I served as a Technical Support Specialist at AV Solutions, handling incident resolution to maintain system availability and operational continuity. I performed installations, configurations, and security implementations, using troubleshooting and root-cause analysis to resolve issues efficiently and improve system performance and user experience.