I am a highly skilled Technical Support Representative with a proven track record of positively impacting customer interactions and engineering efforts for supported products. I have a deep understanding of hardware, software, and network troubleshooting, and I continuously update my technical expertise through self-study, webinars, workshops, and industry conferences.
During my time at Iqorph, I diagnosed and troubleshot various customer issues, contributing to increased product reliability by identifying trends and reporting software bugs to development teams. I am adept at handling customer service queries and providing application support. My strong empathy and patience enable me to effectively engage with customers and ensure their satisfaction.
In addition to my technical skills, I have a background in hardware support and remote support. I completed my Senior High School education at Sto. Domingo Integrated High School, where I gained experience in software support and honed my problem-solving abilities. I am passionate about technical support and enjoy the challenge of solving complex issues.
