At Cambium Assessment, I co-developed and implemented SQL-driven Grafana dashboards that became a required daily operational tool for the support team. They reveal ticket data inconsistencies and provide visibility into case ownership, resolution metrics, and team performance.
I investigate escalated application incidents across Windows, macOS, ChromeOS, and web-based assessment platforms, and query Microsoft SQL Server to trace assessment-record discrepancies. I also investigate SSL/TLS decryption and web-filtering failures, guiding enterprise IT administrators through corrective configurations.
At SimpleComplexity, I execute functional and regression testing and document defects in GitHub Projects. In independent cloud projects, I provisioned Windows Server infrastructure in Azure and deployed Linux VMs with Azure Network Security Groups.
