At Microsoft, I support Azure Integration Services and resolve enterprise cases across APIs, authentication, networking, and application performance. I built a Python and PowerShell diagnostic collector that cut evidence-collection time from 31 minutes to eight.
I also identified a webhook retry defect affecting 46 enterprise customers and partnered with engineering on a permanent correction that reduced related cases by 71%. During critical incidents, I coordinate with engineering, operations, account teams, and customers, and created a runbook that helped raise on-time incident updates from 81% to 97%.
At Wells Fargo, I supported an order, payment, and fulfillment platform across AWS and Kubernetes. I built diagnostic utilities and monitoring, and helped address production issues including a memory leak that reduced monthly service restarts from 64 to nine.
