I am an experienced restaurant supervisor with a strong background in operations management and customer service. Throughout my career, I have successfully supervised teams, ensuring efficient daily operations and delivering excellent customer service. I have collaborated with kitchen teams to improve order accuracy and implemented upselling incentive programs to increase average check size. Additionally, I have maintained health and safety protocols, achieving a decrease in incidents and compliance with industry regulations.
In my role as an assistant store manager, I assisted the store manager in daily operations, including staff coordination, inventory management, and customer service. I trained new staff members, reducing onboarding time, and successfully coordinated and executed private events. I have also handled customer inquiries and concerns in a professional and timely manner, aiming to enhance customer satisfaction.
As a server, I have taken and accurately recorded food and beverage orders, ensuring special requests and dietary needs are communicated effectively to the kitchen. I have served food and beverages promptly and courteously, maintaining a clean and organized work station and adhering to hygiene and safety standards. I have also anticipated and addressed customer needs throughout their meal, providing recommendations and answering questions about menu items. Additionally, I have processed payments accurately and efficiently, handling cash and credit transactions with professionalism.
