Open to opportunities

Jordan Handboy

@jordanhandboy

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Linux+ certified Systems Administrator who keeps uptime high through secure automation and strong troubleshooting.

United States

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What I'm looking for

I’m looking for a Linux/Windows systems role where I can automate operations, improve uptime, and partner with engineering on security, patching, and reliable incident response.

I’m a Linux+ certified Systems Administrator with hands-on experience supporting enterprise and industrial environments. I focus on diagnosing complex system issues fast, automating repeatable tasks, and maintaining uptime across Linux and Windows infrastructures.

At Caterpillar Inc., I support on-site and remote users and connected systems across Windows, Linux, and macOS while partnering with engineering and infrastructure teams. Highlights include completing a full server room relocation, leading a Windows 10 EOL upgrade for nearly 100 workstations to Windows 11, streamlining imaging and deployment to reduce provisioning time by over 40%, and rolling out endpoint protection policies to enforce consistent patch compliance.

I bring a strong support-and-security foundation from C-Lock Inc. and Golden West Technologies, where I maintained Linux systems with SSH, crontab, and Bash automation, patched a critical script vulnerability, and built monitoring scripts to reduce unplanned downtime. I also bring proven customer communication skills—resolving ~10 tickets/day with 50% first-call resolution, documenting incidents, escalating complex cases, and mentoring new agents—backed by an ongoing commitment to secure, efficient systems and continuous improvement through documentation and process refinement.

Experience

Work history, roles, and key accomplishments

Current

Systems Administrator

Current

Caterpillar Inc.

Sep 2025 - Present (8 months)

Provided on-site and remote enterprise support across Windows, Linux, and macOS, improving uptime, security, and reliability. Led a full server room relocation with minimal downtime, migrated nearly 100 workstations from Windows 10 to Windows 11, and reduced device provisioning time by 40% through streamlined imaging and ServiceNow asset tracking.

Linux Administration MacOS Support Imaging Deployment Incident Response Windows 11 Migrations

Electronic Support Technician

C-Lock Inc.

Apr 2024 - Sep 2025 (1 year 5 months)

Supported secure, Linux-based systems and automated routine tasks, delivering responsive assistance through Salesforce and G Suite. Maintained and automated systems using SSH, crontab, and Bash; patched a critical script vulnerability; and implemented monitoring and user permission standards to reduce downtime and prevent unauthorized access.

Linux Administration SSH Bash Scripting Crontab G Suite Permissions

Help Desk Technician

Golden West Technologies

May 2021 - Apr 2024 (2 years 11 months)

Provided first-level internet and cable troubleshooting using a proprietary ticketing system while maintaining strong customer satisfaction. Resolved ~10 tickets per day with 50% first-call resolution, documented and escalated complex cases, and mentored new agents to improve onboarding and service quality.

Help Desk Support Ticketing Systems Escalation Management Network Troubleshooting Mentoring

Repair Technician & Clerk

Batteries Plus Bulbs

Jul 2020 - Oct 2020 (3 months)

Repaired smartphones and tablets and installed vehicle batteries while troubleshooting customer device issues with clear, customer-focused service. Managed inventory, operated registers, and supported day-to-day store operations.

Smartphone Repairs Tablet Repair Troubleshooting Vehicle Battery Installation Customer Service Inventory Management

Courtesy Clerk & Gas Attendant

Safeway

Aug 2016 - Jul 2020 (3 years 11 months)

Provided customer service as a courtesy clerk and overnight stocker, handling bagging/carryout and maintaining inventory accuracy during overnight restocking. Served as a gas station attendant, processing payments via the kiosk and enforcing safety protocols while adapting to multiple store roles as needed.

Customer Service Bagging Carryout Support Inventory Accuracy Payment Processing Teamwork