I'm currently supporting Raytheon through Kyndryl, resolving 40–60+ weekly Tier 1/2 incidents across Windows and macOS environments.
I handle hardware, software, login, connectivity, and performance issues while supporting onboarding, offboarding, hardware provisioning, and access management. I administer enterprise accounts and permissions, manage endpoint deployment with JAMF and Intune, and create documentation and knowledge base articles.
Previously at Apple, I delivered advanced macOS and iOS troubleshooting for remote users nationwide. I led escalations, mentored technicians, performed root-cause analysis, and improved support processes.
I bring over six years of enterprise support experience across SaaS platforms, identity administration, endpoint lifecycle support, and executive white-glove technical support.
