Open to opportunities

JORDAN CACERES

@jordancaceres

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Experienced guest service specialist with a passion for customer satisfaction.

Peru

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over six years of experience in customer service, I have honed my skills as a Guest Service Specialist, adept at managing front office operations and ensuring a positive guest experience. My journey began at Casa Andina, where I greeted guests, managed check-ins and check-outs, and provided essential information about local attractions and services.

My role as a Guest Service Agent on various MSC Cruises allowed me to further develop my expertise in handling guest inquiries, financial transactions, and special requests. I pride myself on my ability to communicate effectively in multiple languages, including Spanish, English, French, Italian, and Portuguese, which enhances my capability to connect with diverse clientele. I am dedicated to resolving issues promptly and ensuring that every guest feels valued and welcomed.

Throughout my career, I have demonstrated strong organizational skills and a commitment to maintaining a clean and efficient reception area. I am passionate about delivering exceptional service and continuously seek opportunities to improve guest satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Guest Service Agent

MSC Grandiosa

Jul 2023 - Jun 2024 (11 months)

Responsible for the Guest Service Desk, providing general information and assistance to guests. Managed financial transactions and performed special duties such as Disembarkation and Lost and Found.

Guest Service Fidelio Cruise System Communication Problem Solving Multitasking Teamwork Time Management

Receptionist

Casa Andina Arequipa

Sep 2023 - Dec 2023 (3 months)

Greeted guests, managed check-ins and check-outs, and provided information about local attractions. Handled payments and maintained a clean reception area.

Customer Service Payment Processing Communication Multitasking Time Management Problem Solving Teamwork

Guest Service Agent

MSC World Europa

Oct 2022 - May 2023 (7 months)

Managed the Guest Service Desk, providing assistance and information to guests. Handled financial transactions and special duties related to guest services.

Guest Service Otalio Cruise System Communication Problem Solving Multitasking Teamwork Time Management

Receptionist

Casa Andina Standard Colca Chivay

Jul 2021 - Sep 2021 (2 months)

Managed guest check-ins and check-outs, provided local information, and handled payments. Ensured compliance with reception procedures and maintained a clean environment.

Customer Service Payment Processing Communication Multitasking Time Management Problem Solving Teamwork

Insurance Salesman

Oncosalud

Jul 2020 - Jun 2021 (11 months)

Introduced clients to insurance policy options, promoted and sold insurance products, and ensured proper documentation and payment arrangements.

Sales Customer Service Communication Negotiation Documentation Problem Solving Time Management Teamwork

Receptionist

Casona Solar

Nov 2019 - Mar 2020 (4 months)

Greeted guests, managed check-ins and check-outs, provided city information, and assisted with administrative tasks. Maintained workplace security and visitor logs.