JORDAN CACERES
@jordancaceres
Experienced guest service specialist with a passion for customer satisfaction.
What I'm looking for
With over six years of experience in customer service, I have honed my skills as a Guest Service Specialist, adept at managing front office operations and ensuring a positive guest experience. My journey began at Casa Andina, where I greeted guests, managed check-ins and check-outs, and provided essential information about local attractions and services.
My role as a Guest Service Agent on various MSC Cruises allowed me to further develop my expertise in handling guest inquiries, financial transactions, and special requests. I pride myself on my ability to communicate effectively in multiple languages, including Spanish, English, French, Italian, and Portuguese, which enhances my capability to connect with diverse clientele. I am dedicated to resolving issues promptly and ensuring that every guest feels valued and welcomed.
Throughout my career, I have demonstrated strong organizational skills and a commitment to maintaining a clean and efficient reception area. I am passionate about delivering exceptional service and continuously seek opportunities to improve guest satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Guest Service Agent
MSC Grandiosa
Jul 2023 - Jun 2024 (11 months)
Responsible for the Guest Service Desk, providing general information and assistance to guests. Managed financial transactions and performed special duties such as Disembarkation and Lost and Found.
Receptionist
Casa Andina Arequipa
Sep 2023 - Dec 2023 (3 months)
Greeted guests, managed check-ins and check-outs, and provided information about local attractions. Handled payments and maintained a clean reception area.
Guest Service Agent
MSC World Europa
Oct 2022 - May 2023 (7 months)
Managed the Guest Service Desk, providing assistance and information to guests. Handled financial transactions and special duties related to guest services.
Receptionist
Casa Andina Standard Colca Chivay
Jul 2021 - Sep 2021 (2 months)
Managed guest check-ins and check-outs, provided local information, and handled payments. Ensured compliance with reception procedures and maintained a clean environment.
Insurance Salesman
Oncosalud
Jul 2020 - Jun 2021 (11 months)
Introduced clients to insurance policy options, promoted and sold insurance products, and ensured proper documentation and payment arrangements.
Receptionist
Casona Solar
Nov 2019 - Mar 2020 (4 months)
Greeted guests, managed check-ins and check-outs, provided city information, and assisted with administrative tasks. Maintained workplace security and visitor logs.
Camp Assistant
Camps International
Jun 2019 - Sep 2019 (3 months)
Controlled inventories, scheduled activities for volunteers, and managed common areas and dorms at the camp.
Education
Degrees, certifications, and relevant coursework
Catholic University of Santa Maria
Bachelor of Engineering, Industrial Engineering
2011 - 2016
Studied Industrial Engineering, focusing on the principles of engineering, mathematics, and management to optimize processes and systems.
ESDIT - Cuisine & Tourism Institute
Certificate in Tourism and Hotel Administration, Tourism and Hotel Administration
2010 - 2010
Studied Tourist and Hotel Administration, focusing on the management of hospitality services and tourism operations.
ESDIT - Cuisine & Tourism Institute
Certificate in Bartending, Tourism and Hospitality
2009 - 2009
Completed a Bartender Program, gaining skills in mixology, customer service, and beverage management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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