JORDAN CACERESJC
Open to opportunities

JORDAN CACERES

@jordancaceres

Experienced guest service specialist with a passion for customer satisfaction.

Peru
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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over six years of experience in customer service, I have honed my skills as a Guest Service Specialist, adept at managing front office operations and ensuring a positive guest experience. My journey began at Casa Andina, where I greeted guests, managed check-ins and check-outs, and provided essential information about local attractions and services.

My role as a Guest Service Agent on various MSC Cruises allowed me to further develop my expertise in handling guest inquiries, financial transactions, and special requests. I pride myself on my ability to communicate effectively in multiple languages, including Spanish, English, French, Italian, and Portuguese, which enhances my capability to connect with diverse clientele. I am dedicated to resolving issues promptly and ensuring that every guest feels valued and welcomed.

Throughout my career, I have demonstrated strong organizational skills and a commitment to maintaining a clean and efficient reception area. I am passionate about delivering exceptional service and continuously seek opportunities to improve guest satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Catholic University of Santa Maria logoCM

Catholic University of Santa Maria

Bachelor of Engineering, Industrial Engineering

2011 - 2016

Studied Industrial Engineering, focusing on the principles of engineering, mathematics, and management to optimize processes and systems.

EI

ESDIT - Cuisine & Tourism Institute

Certificate in Tourism and Hotel Administration, Tourism and Hotel Administration

2010 - 2010

Studied Tourist and Hotel Administration, focusing on the management of hospitality services and tourism operations.

EI

ESDIT - Cuisine & Tourism Institute

Certificate in Bartending, Tourism and Hospitality

2009 - 2009

Completed a Bartender Program, gaining skills in mixology, customer service, and beverage management.

Tech stack

Software and tools used professionally

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JORDAN CACERES - Guest Service Agent - MSC Grandiosa | Himalayas