Open to opportunities

ishan Palma

@ishanpalma

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Results-driven Fleet Operations Supervisor with a passion for innovation.

United States

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What I'm looking for

I seek a role that fosters innovation, teamwork, and opportunities for growth.

I am a results-driven Fleet Operations Supervisor with over 3 years of experience in managing large teams and streamlining processes within the transportation industry. My journey has been marked by a commitment to leveraging technology to enhance operational workflows and improve customer satisfaction. I take pride in my ability to lead teams effectively, solve complex problems, and drive innovation, all while optimizing processes to contribute to business growth.

At Curb Mobility, I successfully negotiated a significant pay increase for drivers, the first in over 40 years, by presenting compelling data that highlighted industry challenges. My initiatives, such as implementing a no-show fee, have led to a remarkable increase in driver signups and performance. I have trained and mentored thousands of drivers across the nation, resulting in improved satisfaction and efficiency. My previous roles as a Store Manager and Assistant Manager have further honed my skills in leadership, customer service, and operational management, allowing me to cultivate high-performing teams and drive substantial revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Fleet Operations Supervisor

Current

Curb Mobility

Jan 2022 - Present (3 years 5 months)

Supervised daily operations for fleet drivers, ensuring adherence to company standards and transportation laws. Successfully negotiated a significant pay increase for drivers in Washington D.C. by presenting compelling data on economic factors and industry challenges. Implemented a no-show fee, which led to a substantial increase in driver sign-ups, and trained over 2,000 drivers across the United

Project Management Data Analysis Team Leadership Negotiation Process Improvement Customer Satisfaction

Store Manager

Men's Warehouse

Jan 2018 - Dec 2021 (3 years 11 months)

Cultivated a performance-driven culture by recognizing employee achievements and promoting leadership development. Led regular skills assessments and provided hands-on training and mentorship to over 16 employees, increasing productivity. Implemented process optimizations that drove over $1 million in additional store revenue annually.

Performance Management Employee Development Process Optimization Revenue Customer Service Cash Management

Assistant Manager

Value Village

Jan 2015 - Dec 2017 (2 years 11 months)

Provided exceptional customer service, resolving inquiries and managing complaints with creative problem-solving. Led new staff training and oversaw employee scheduling, cash management, and store closing operations. Increased sales by 25% annually through targeted advertising strategies and effective social media marketing.

Customer Service Staff Training Sales Strategies Social Media Marketing Cash Management

Education

Degrees, certifications, and relevant coursework

Montgomery College

Associate of Science, Business Administration and Management

Grade: 4.0

Activities and societies: Dean's List Honoree, 2017 & 2018

Achieved Dean's List honors in both 2017 and 2018, maintaining a perfect 4.0 GPA. Studied business administration and management, focusing on core principles and practices.