At Banco BPI, I drive product development by coordinating cross-functional teams and translating business and customer needs into actionable initiatives. I use product performance data and customer insights to inform decisions and prioritize improvements.
Before becoming Product Manager, I worked on customer relationship management at Banco BPI, managing insurance communications across channels and analyzing sales and campaign performance through A/B testing. I also supported the Salesforce implementation and developed Power BI dashboards to monitor campaigns and customer KPIs.
At Hiscox, I used data analysis, data science and actuarial methods to inform Pricing, Portfolio Management and Exposure Management. At BOSE CORPORATION, I managed pricing across materials and contributed to process improvements.
My earlier work included intercompany operations at BOSE Corporation, securities services at BNP PARIBAS Securities Services, and accounting at Liberty Seguros, S.A. – Liberty Mutual Group. I also built a Power BI dashboard for subsidiaries to track improvements and processes across countries, and contributed to the Housing and Car premium-calculation algorithms.
