Joodzell Louis
@joodzelllouis
Dedicated health science professional with expertise in project coordination.
What I'm looking for
I am a Health Science graduate with a B.A. from the University of Massachusetts Dartmouth, bringing hands-on experience in project coordination, training support, and customer service. My background includes working as a Training Specialist at Brockton Public Schools, where I applied evidence-based strategies to support development and learning goals. I have a strong ability to organize tasks and support teams, which has significantly improved service efficiency in my roles.
In my previous position as a Customer Support Specialist at Global Phone Inc., I coordinated site configuration projects and analyzed customer feedback data to identify trends. This experience honed my skills in data analysis and project management, allowing me to provide actionable insights that informed product development initiatives. I am passionate about using data to drive improvements and enhance service delivery.
Currently, I am interning at the Frederick Douglass Unity House, where I provide administrative support and coordinate student organization meetings. My commitment to community service is evident from my outreach internship at Rescuing Leftover Cuisines, where I successfully recruited food donor partners, increasing the program's social impact. I am eager to leverage my skills in a dynamic environment that values collaboration and innovation.
Experience
Work history, roles, and key accomplishments
Training Specialist
Brockton Public Schools
Sep 2024 - Present (9 months)
Applied evidence-based strategies to support development and learning goals, partnering with care teams and educators to coordinate consistent service delivery. Collected and analyzed data to inform interventions and monitor progress, supporting site configuration and product rollout for implementation and retention teams.
Unity House Intern
Frederick Douglass Unity House
Sep 2023 - Present (1 year 9 months)
Provided overall office support to the Director and Senior Administrative Assistant, ensuring access to services during off-hours and securely shutting down the office. Coordinated student organization meetings, managing schedules and ensuring facility access.
Outreach Intern
Rescuing Leftover Cuisines
Jul 2022 - Present (2 years 11 months)
Brainstormed, researched, and developed metrics, data, and charts for presentations to the Director, utilizing Salesforce for data management. Collected and documented prospective participant data from 50-150 restaurants weekly, significantly increasing the social and environmental impact of the Food Program by recruiting Food Donor Partners.
Customer Support Specialist
Global Phone Inc.
Oct 2021 - Present (3 years 8 months)
Coordinated site configuration projects, collaborating with implementation and retention teams to provide product support and ensure seamless project delivery. Analyzed data from customer inquiries and feedback to identify trends, providing actionable insights to inform future project planning and product development initiatives.
Covid Screener/Contractor
Transformative Healthcare
Apr 2021 - Present (4 years 2 months)
Collaborated with a team in a pop-up screening center, managing queues, collecting samples, and prepping for lab testing. Contacted 50 patients daily with results and communicated CDC guidelines to contain the spread, maintaining a detailed log of daily, bi-monthly, and monthly screenings and results for senior director and managers.
Education
Degrees, certifications, and relevant coursework
University of Massachusetts Dartmouth
Bachelor of Arts, Health Science
Activities and societies: Unity House Intern, Outreach Intern
Obtained a B.A. in Health Science with practical experience in project coordination, training support, CRM systems, and administrative assistance. Developed strong organizational skills, team support capabilities, and efficiency in service improvement.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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