Bhakti Dave

Proficient in customer scheduling and aiding questions and concerns. Work with various teams to take notes and communicate efficiently through chat and phone calls. Enter customer data, and communicate with various departments.

Organized and managed day-to-day operations including scheduling, follow-up, data entry, and creating opportunities for additional assistance. Worked closely with customers to utilize and manage technology and logistics. Provided trainings on how to provide customer service, and addressing incoming/outgoing phone calls.

Prepared reports and documents to support research outcomes. Reviewed literature to optimize current practices and helped implement changes. Created reports of feedback and requests from research participants.

Addressed incoming and outgoing phone calls for patients, insurance companies, and doctors. Worked to resolve customer service issues related to medication and other product assistance. Assisted customers and colleagues while managing additional duties.

Focused on Community Health and Education through Research Practices. Prepared reports and documents to support research outcomes. Reviewed literature to optimize current practices and helped implement changes.

Majored in Biology with minors in Chemistry and Spanish. Gained foundational knowledge in biological sciences, chemical principles, and Spanish language and culture.