At Concentrix, I resolve complex remote escalations for business, education, and consumer customers involving accounts, devices, software, and connectivity. I support administrators using Apple Business Manager and Apple School Manager, including organization verification, role access, and device enrollment issues.
I also investigate federation and directory-sync issues involving Microsoft Entra ID and Google Workspace, and apply root-cause analysis to DNS and internet connectivity problems. Before Concentrix, I managed B2B and consumer accounts at Wholesale Group Inc. and used Salesforce to document customer interactions and account history.
