Jon Jay Karlo User
@jonjaykarlouser
Customer service professional at TDCX Philippines who supported Airbnb guests and hosts and provided consultative Apple device sales.
PhilippinesWhat I'm looking for
At TDCX Philippines, I supported Airbnb guests and hosts with bookings, refunds, claims, listings, and property recommendations. I also provided consultative suggestions on Apple devices and helped customers choose products and place orders.
At TDCX Philippines, I audited case handling and performance metrics to provide operational insights to Management. I guided new Support Ambassadors during onboarding and provided real-time escalation support.
At iPloy Staffing Solutions, I managed ordering and patient support for DME equipment, explained proper equipment use, and coordinated supply pickups and deliveries. Earlier, at Teleperformance Philippines, I handled JPMorgan Chase & Co. customer inquiries about account balances, transaction history, and checking accounts.
Experience
Work history, roles, and key accomplishments
Account Operations: Airbnb / Apple Sales Specialist
TDCX Philippines
Apr 2023 - Oct 2026 (3 years 6 months)
Provided consultative suggestions to customers regarding Apple devices using strategic Discovery Questions. Assisted clients with placing orders, product differentiation, and optimal device solutions.
Customer Service Representative (AdaptHealth)
iPloy Staffing Solutions
May 2021 - Feb 2023 (1 year 9 months)
Managed ordering and patient support for DME equipment (Oxygen Tanks / Concentrators). Educated patients on proper equipment usage, scheduled supply pick-ups, and coordinated driver delivery schedules.
Retail Banker (JPMorgan Chase & Co.)
Feb 2017 - Dec 2018 (1 year 10 months)
Served as a front-line Customer Service Representative addressing customer inquiries regarding account balances, transaction history, and checking account management.
Subject Matter Expert (SME) & Interim Trainer
TDCX Philippines
Guided new Support Ambassadors during onboarding and provided real-time escalation support across all communication channels (Inbound, Outbound, Email/Messaging).
Operational Insights Specialist
TDCX Philippines
Audited multi-tier case handling and performance metrics under Process Improvement to deliver actionable operational insights to Management.
Support Ambassador
TDCX Philippines
Assisted Guests with refund statuses, claims, cancellations, booking/rebooking, and property recommendations. Supported Hosts regarding listing pricing, calendar management, cancellation policies, listing setup, and guest reviews.
Education
Degrees, certifications, and relevant coursework
Father Saturnino Urios University
Bachelor of Science, Information Technology
2009 - 2015
Pursued a Bachelor of Science in Information Technology but did not complete the degree.
Urios High School
High School Diploma, General Studies
2005 - 2009
Completed secondary education at Urios High School.
Butuan Central Elementary School
Elementary School Diploma, General Studies
1999 - 2005
Completed primary education at Butuan Central Elementary School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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