Don Del rosario

Assisted patients with setting up remote monitoring devices, troubleshooting medical devices, and managing patient profiles, orders, and equipment returns.

Assisted patients with setting up remote monitoring devices, troubleshooting medical devices, and managing patient profiles and orders.

Managed a team of 12 agents handling fraud and security, developed teammate skills through coaching, and analyzed reports for agent development.

Provided customer service for gaming accounts and transferred to Account Ownership LOB to detect fraudulent activities.

Researched local manufacturing sector for overstock lots, traveled to expos to find new manufacturers, handled price negotiations, and managed shipping from Philippines to France.

Managed a team of 20 agents, developed agent skills, analyzed data for performance management, handled pilot groups, and managed escalations.

Listened to calls to check correct resolution, analyzed agent calls for behavioral trends, worked with coaches in performance management, provided real-time feedback, and calibrated calls with co-PAs.

Handled escalation calls, answered queries and customer concerns, and served as floor walker.

Accepted inbound calls, assisted customers in credit and debit card disputes, and answered questions regarding financial statements.

Grade: Dean's Medalist

Earned a B.S. degree in International Business and Entrepreneurial Management, graduating as Dean's Medalist.