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Jon Haley

@jonhaley

Business transformation leader at Crown Castle who improved Real Estate workflows and reduced a portfolio’s negative margin by $5M annually.

United States

Message

At Crown Castle, I translated business challenges into technology and process solutions, serving as a link between business stakeholders and technical teams. As Senior Business Analyst, I supported transformation initiatives, prepared business requirements, and managed concurrent initiatives through delivery.

Earlier at Crown Castle, I directed process improvement programs and optimized resource modeling for the Real Estate organization. As Property / Real Estate Manager, I managed a team of 12 and led projects that reduced the Negative-Margin portfolio, saving $5M annually.

Experience

Work history, roles, and key accomplishments

Senior Business Analyst

Crown Castle

Jan 2020 - Jan 2026 (6 years)

Led systems development initiatives for Towers operations, aligning business requirements with technical delivery. Served as internal management consultant supporting enterprise transformation initiatives.

Program Management Process Improvement Stakeholder Management Business Analysis Agile Waterfall Business Process Management (BPM)ServiceNow Smartsheet Salesforce Microsoft Dynamics 365 Jira Figma AWS Azure

Business Process Manager

Crown Castle

Jan 2010 - Jan 2020 (10 years)

Directed business process improvement programs to identify operational gaps and streamline workflows. Led projects to optimize resource modeling and headcount analysis.

Process Improvement Operational Excellence Project Management Data Analysis Smartsheet ServiceNow

Property / Real Estate Manager

Crown Castle

Jan 2007 - Jan 2010 (3 years)

Managed all Real Estate activity in Crown's East Area. Developed reporting metrics, managed a team of 12 specialists, and led special projects including reducing negative-margin portfolio.

Real Estate Management Team Leadership Reporting Process Development Data Analysis