Carlita Albert

I've delivered enterprise-wide implementations at Masterbrand by authoring functional specifications, user cases, test scripts, and end-user training materials. I partner across business units to turn requirements and process flows into IT solutions aligned with business goals.

At TMG Health, I managed concurrent projects from scope, scheduling, and budgeting through risk assessment, QA, and stakeholder communication. I also applied data analytics and sampling techniques to strategic roadmaps, process modeling, and long-range planning.

At ZeroChaos, I accelerated delivery timelines for more than half of active projects through disciplined change management. I led and mentored 30+ onboarding professionals while consistently achieving new-hire onboarding in five days or less.

Across 20+ years in business analysis, project management, training, and operations, I build practical plans that improve processes, strengthen stakeholder alignment, and deliver measurable results.