Looking for a job

Jonathan Philips

@jonathanphilips

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I am a 46 year old South African sales and customer service professional.

South Africa

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What I'm looking for

Work should be more than just a job. I want to be challenged and feel like I am succeeding which gives me purpose and motivation.

As someone who has been in the workforce for over 20 years and having been a successful entrepreneur I bring a wealth of knowledge skills and experience and would be an asset to any customer service team. I am confident in my ability to deal with complex challenges and provide effective solutions. I remain calm under pressure and excel in sales and customer service. I am highly self motivated and have experience using Microsoft Office, Teams, ReadyMode, Time Doctor, Google Suite and Zoom. I also have years of cold calling experience and years of sales experience as well as experience in training and managing teams, CRM, and debtors and creditors management.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Amazon Customer Services

Resolved customer service issues via telephone and chat using Amazon’s internal computer systems and policies. Specialized in account security and maintained above 90% satisfaction rating consistently. Mentored new associates and trained them in department-specific programs and security protocols.

Customer Service MS Office

Food and Beverage Manager

Roxys Café

Managed inventory, ordering, and a team of 10 professionals in the kitchen and front of house. Implemented cost-saving initiatives by negotiating with suppliers that reduced the food cost down to 35%. Created seasonal and new menu items ensuring up to date and specials were on offer by researching latest trends in food. Ensured highest possible quality control of kitchen output.

Food and Beverage Management Planning Staff Management

Advertising Sales

Picasso Headline

Sourced business opportunities through various mediums by reading newspapers relevant websites and looking at who was advertising. Built and maintained customer relationships by only speaking with decision-makers utilizing proven sales negotiation tactics. Generated over R80 000 per month consistently and remained in the top 10 sales staff for my last 2 years.

Sales Customer Service Business Administration

Founder/Partner

Seed Inc

Conducted staff hiring, training, and managed cold calling sales team.
Handled client invoicing, debtors, and creditors.
Pioneered unique marketing solutions for a niche industry, aligning with B2B and commercial clients through website. social media and online magazine.
Grew annual sales revenue from O to Rl9950 per page of advertising in niche magazine plus consistent revenue from website