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@estebanlopez
Visionary IT leader driving infrastructure modernization, cloud migrations, and secure operations.
I am a seasoned IT director and technology strategist with 20+ years leading enterprise IT strategy, infrastructure modernization, and digital transformation across multi-site and international operations.
I have hands-on expertise in POS systems (Oracle XStore), cloud platforms (Azure, O365), cybersecurity (PCI, LAN/WAN), and vendor/contract management, having led migrations, integrations, and compliance initiatives that improved scalability and security.
I built and scaled a national retail business as Founder & CEO, grew it to $400K+ annual revenue, and have led regional and global IT teams, focusing on cost optimization, business continuity, and stakeholder alignment.
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Work history, roles, and key accomplishments
Installed, integrated, and maintained Xstore POS hardware and software across enterprise stores, led integration testing and troubleshooting that improved POS stability and reduced incident resolution time.
New World Mugs
Jan 2006 - Present (19 years 10 months)
Built and scaled a national retail business to $400K+ annual revenue and 20+ locations, architecting IT infrastructure, migrating POS to cloud, and achieving PCI compliance to secure payments.
Compass Computers
Apr 2020 - Nov 2020 (7 months)
Delivered managed IT services to SMBs, administering Windows Server, Exchange, SQL, Azure AD and Office 365 while maintaining backups and recovery processes to ensure client continuity.
Pinnacle Force
Jan 2008 - Jan 2010 (2 years)
Directed IT operations for a high-volume telemarketing firm, implementing enterprise network and telephony infrastructure and leading support for call center systems to improve uptime and performance.
Hoerbiger
Jan 2007 - Jan 2008 (1 year)
Managed IT for 1,100+ users across the Americas, aligning regional IT strategy with business goals and leading compliance, security, and enterprise server/workstation initiatives.
Levenger
Jan 2005 - Jan 2007 (2 years)
Promoted to lead IT operations, managing SQL-based applications, network infrastructure, PBX backup support, and user training to enhance productivity across sites.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Administration / Enterprise Management / International Commerce
Completed multiple bachelor-level programs in business-related fields at Universidad Internacional de las Américas in San José, Costa Rica.
Software and tools used professionally
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